Contact Support

What can support help with?

Ask us about your account, payments, bonuses, betting or a withdrawal request. Support can also guide you through account-detail changes, closure and formal complaints.

How can you reach us?

Use live chat or e-mail [email protected]. Multilingual support is available all the time, with 24/7 access to live chat.

You may ask to close an account through live chat or e-mail. Only your password can be changed in your profile. Contact support for help changing any other account detail.

How do you make a complaint?

Start by e-mailing support. If the first response does not resolve a complaint about a gambling transaction, support will give you the complaints address for a detailed written submission.

Send it from your registered e-mail and include your username, registered full name, the reason in the subject line, a clear summary, and the relevant dates and times. Our Complaints Resolution Committee reviews the case. We will provide an outcome within 10 days, although an unusually complex investigation may take longer.

What can you try for a withdrawal problem?

• Confirm that wagering is complete and the funds are in your cash balance.
• Check that you have not reached your withdrawal limit.
• Use the latest Google Chrome, clear cache and cookies, or try another device.
• Disable any pop-up blocker, wait about an hour and try again.
• If the problem remains, send support a screenshot of the error and explain what happened. You may be advised to try another payment method.