Terms of Play
How are games decided?
A Random Number Generator determines game results. If the result shown on your screen differs from the result recorded by the game server, the server result prevails. Check every selection and amount before you confirm a bet because a placed bet cannot be cancelled.
Play must be fair. Cheating, automated tools or bots, collusion, fraud, use of software errors, unfair betting patterns and attempts to manipulate a result are prohibited. If we reasonably suspect fraud, illegal activity or another breach, we may investigate, block access, suspend payments, close accounts and void winnings. Promotion abuse can lead us to void every promotion you joined, confiscate the winnings from them and bar you from future promotions.
How do bonuses work?
You can take each bonus offer once, and the same limit covers your family, your household address, your phone number, any personal or shared computer and any personal or shared IP address. A promotion may have its own rules, and those specific terms prevail if they differ from these terms. Residents of the excluded jurisdictions, as well as Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia and Malaysia, cannot take part in promotions.
Your real-money balance is wagered first, followed by your bonus balance. Casino bonus wagering must be completed within 10 days and sports bonus wagering within 30 days. After the relevant period, the bonus and all winnings from it are voided. If you request a withdrawal before completing the wagering requirement, your bonus balance and all winnings from it are voided.
Unless a promotion says otherwise, a no-deposit casino bonus has a 40x wagering requirement and no more than 5x the bonus may be withdrawn. A deposit casino bonus requires 35x the combined deposit and bonus, and no more than 10x the bonus may be withdrawn. Winnings from no-deposit free spins are capped at 120 CAD and carry a 40x wagering requirement.
Most slots, scratch cards and keno count in full towards wagering, while live games, video poker and Plinko count 10%. Table and card games count nothing, and jackpot slots, Slingo and bingo cannot be played with bonus funds.
Before wagering is complete, placing a single bet above 150 CAD is prohibited, as are minimum-risk play, switching between low-contribution and high-contribution games after a large win, moving from high-risk to low-risk bets after a large win, two-tier betting, delaying a game round or bonus feature to preserve value, exploiting software faults and any other strategy we consider abusive.
Sports free bets expire after 3 days, when the free bet and all winnings from it are voided. Only winnings are credited after a winning free bet, not the free-bet stake. Those winnings require 3x wagering on single or multiple bets at odds of at least 1.5, and only bets settled as won or lost count.
What happens to my money?
We set the minimum and maximum deposit amounts. Any card or payment method used to fund your account must belong to you. Deposits are generally not refundable, although we may consider a refund for an exceptional technical or payment problem. You must ask within 24 hours of the transaction, and no refund is available once the deposit or its associated bonus has been used for a bet.
Within the calendar month in which you request a withdrawal, at least 30 CAD must have been wagered or we may decline the request. Deposited funds must also be wagered at least 1x. If they are not, we may cancel all winnings and retain a 10% commission, with a minimum of 0.75 CAD. The commission is 15% when your balance was funded by bank card or bank transfer.
Where possible, a withdrawal returns through the method used for the deposit, but we may use another payment system. You may have at most 3 pending withdrawals. Once all conditions are met and checks are complete, requests are worked through within 3 business days.
Your withdrawal limits depend on your VIP level, which is set from your activity during the previous 90 calendar days. Limits may vary with your location.
- Beginner is 750 CAD per day and 10,500 CAD per month.
- Amateur is 750 CAD per day and 15,000 CAD per month.
- Professional is 1,200 CAD per day and 18,000 CAD per month.
- World Class is 1,500 CAD per day and 23,000 CAD per month.
- Legend is 2,300 CAD per day and 30,000 CAD per month.
After 180 days without a login, we may charge a monthly administration fee of 7.50 CAD. If the balance is below 7.50 CAD, the full balance is taken. No further fee applies when the balance reaches zero. Transfers between players are prohibited.
What must I do with my account?
Register in your own correct name, give true and complete information, and keep it current. Only one account is allowed per person, household or address, phone number or e-mail address and IP address.
Duplicate accounts are closed without an option to reopen. Every action made through them is void, their promotions will be cancelled, their winnings are void and any processed withdrawals are reversed and owed back to us.
Keep your login and password private. You may not sell or transfer your account, buy another person's account or use another person's credentials.
We may request identity, residence, payment ownership, transaction history and source-of-funds documents. You must provide the requested material within 30 days, otherwise payments can be withheld and the account suspended or closed. We usually complete verification within 10 days after receiving a complete answer, though a complex case may need more time or checks. We may use third-party verification services and conduct phone, face or other security checks.
You may ask to close your account by e-mailing [email protected]. Closure is available only when the balance is zero and no withdrawal is pending. If you request closure with funds in the account or a pending withdrawal, the funds are voided.
What can I earn through challenges?
We credit 5% of each deposit as Points, and Points can also come from weekly challenges and top positions in our in-house tournaments. Weekly Challenges have separate Sports and Casino sections, and progress resets every Sunday at 23:59 UTC. In the Sports section, each 15 CAD bet earns 1 Coin once the challenge conditions are met. Card-collection rewards issued without a deposit have a maximum release, with free spins capped at 120 CAD and bonus money capped at 5x. One-Time Challenges award Coins automatically and may be completed in any order.
What applies to sports bets?
You are responsible for checking a sports bet before placing it, and it cannot be changed or cancelled after confirmation. We may void bets on an event when we reasonably suspect dishonesty or an unfair outcome. Unless a market says otherwise, settlement is based on regular time.
Are any games restricted?
NetEnt games and the named slots Planet of the Apes, Vikings and Street Fighter are not available in Canada, and some studios also limit access to their games in other countries.
Who handles taxes and complaints?
You are responsible for taxes and other charges connected with your winnings, and any complaint should first be sent to [email protected].